Shop Policies

LEGAL:
The viewing, printing or downloading of any content, graphics or templates from Printolife is exclusively for your own personal use and not for republication, distribution, sale or other use. No part of any content, description or template may be reproduced in any form.

PROOFING:
Please proof carefully. Printolife is not responsible for any mistakes or printing costs incurred by customer mistakes when editing files. You have the full responsibility to proof for grammar, spelling, and wording.
So we strongly recommend testing your printing before to avoid any issue about proofing, alignment and handling heavy card stock (not all printers support high-quality papers)

FONTS:
All fonts are embedded within our templates. The fonts shown in the listing image will be the default fonts in your template and will automatically display when you open your file.

PRINT QUALITY:
We are not responsible for the quality of your final print because our commitment is to provide high-quality resolution files. A domestic printer can vary results depending on age, cleanliness, etc.
We recommend using a local print or copy shop if you’re not confident with your home printer.

VISUALIZATION
Monitors can show subtle variations in color and surface texture. The colors that appear on your screen may not be exact to your final product, depending on how your monitor is calibrated.

ONLINE PRINT VENDORS:
We can’t guarantee that any particular online printers will work, as they are constantly changing. For printing and cutting, we do recommend FedEx Kinkos, Staples, Office Depot or a local print shop as they do a nice job for a very reasonable price.

UPDATES:
Our templates may vary or change slightly over time. Changing wording, adding additional sizes, etc.

REFUNDS & EXCHANGES:
Due to the digital nature of these files, there are no refunds once a purchase is made. However, if there are any problems with your download or for some reason you are not happy with your purchase, we are always available for support and never sign-off until you are completely satisfied.

DOWNLOAD FILES
You will be able to download your files immediately after checkout. To do that, select YOU (your profile) at the top right corner of Account page. Select “PURCHASES & REVIEWS” from the menu. You will be redirected to your listed purchases. Find the one related to your template. Click on DOWNLOAD FILES blue button from a desktop computer (not mobile devices). Save the files in a new or familiar folder that you can locate easily. Remember to open ACROBAT READER DC first, and then open your file on it.

DO YOU OFFER ANY CUSTOMIZATIONS? DO YOU TAKE CUSTOM ORDERS?
We can offer a custom quote to adjust certain files. Custom orders are prepaid and include Two (2) complimentary rounds of revisions are included with your package.
A round of revisions starts when a design draft is presented, then the client has a specified number of days to provide their feedback. Once all of their comments, ideas and questions are consolidated and we provide a new version, that’s the end of that round of revision. Additional revisions request or scope changes will require an order change and extra fees. Please, ask before you buy.

AGREEMENT
By purchasing an item, the buyer ensures that he/she has read the item description, fully understands it and agrees to its terms.