Shipping and Return policies

About International Orders & Deliveries During COVID-19

Our processing times are running as usual but printing and shipping times may be longer. International deliveries can be also delayed and certain delivery destinations might see further restrictions. You can find the most up-to-date delivery estimates at checkout, but please ask before you buy.
We apologize for any inconvenience this may cause.

We provide a different kind of products, check the following information about how they are processed
Delivery Time = Processing Time (Personalization & Printing Production + Shipping Time)
Most of our physical products are made-to-order and based on premade designs. Processing Time may include personalization in the initial stage, then printing production, and finally shipping. Find this information in each listing description.

Instant Download Template

You can download and edit your files directly after purchase, in some cases using Adobe Acrobat Reader (free for download) or using Corjl online tool. Read the listing for details.

PROCESSING TIMES:

You edit your files immediately after purchase. License expires after 60 days or 4 downloads whichever is the soonest.

Editions:

If your revision time or downloads expire, contact us

Pre-made Design
& Made to Order

The order is placed and then we prepare your customized files. Each process time is detailed or predetermined into your custom order.

PROCESSING TIMES:

Rush orders: 24 hs for an additional fee, after your purchase.
Regular orders: 1 or 2 business days after your purchase

Revisions included:

The personalization process includes three rounds of proofs; the first round is based on the wording and colors submitted in your order and the remaining two rounds are for revisions.

Personalized
Product

Printed products made specially for you

PROCESSING TIMES:

Please, consider processing times for design and personalization. After your approval, we will notify you by email about the production (printing) time and shipment.

FOR DESIGN
Regular orders: Take 1 or 2 business days after your purchase

Rush orders: 24 hs, available for an additional fee.

Bulk orders: please, ask about how many time the personalization takes between different products.

FOR FULFILLMENT
Regular orders:
Less than 5 line items: 2 to 3 business days* (after your design is approved)
5 to 9 different products: 3 to 4 business days*  (after your design is approved)
Jewelry products take 5 business days (after your design is approved)

Bulk orders: up to 10 items may take longer processing times, from 7 to 10 days.
*Foil pressed products take an additional working day of production before dispatch.

Generic
Product

Designed products that are sold as is.

FULFILLMENT TIMES:

Regular orders: Take 1 or 2 business days after your purchase (*)

Bulk orders: up to 10 items may take longer processing times, from 10 to 14 days.
*Foil pressed products take an additional working day of production before dispatch

Shipping times for physical products

Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within the estimated time frame. The date your order ships by and the shipping method you choose will dictate your order delivery date. Your order confirmation email will also include the estimated delivery date.

Shipping times are stated on each listing and products are dispatched from the US or EU, Monday to Friday. While we strive to fulfill orders in the announced time frame it is possible there will be delays in fulfillment on weekends or holidays. Orders are tracked within the US with USPS, and international orders are shipped and tracked with different carriers.

  • Customs, duties, and taxes:
    Printolife is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
  • Damages during shipping:
    Printolife is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
  • Wrong delivery address: We process our orders daily (business days) to ensure a timeframe as fast as possible. This means there often isn’t a lot of time to make changes to the delivery address or other order details.
    If you need to make any changes, we suggest you email us as soon as possible to let us know about the changes needed. Updating your delivery address in the “My Account” section, will not update the address provided for previous orders.
    We can NOT guarantee that we can accommodate any changes as once an order is processed, no changes are possible. For this reason, we ask our customers to double-check their order and the shipping address before submitting payment.
US Shipping:
Free shipping available on orders over $100, with standard ground shipping in the contiguous United States.
– Standard Delivery
Arrives 2 – 5 business days after dispatch
– Expedited Delivery
Arrives in 2 business days after dispatch
Canada Shipping:
– Standard Delivery
Arrives 5 – 9 business days after dispatch
– Expedited Delivery
Arrives in 3 – 4 business days after dispatch
International Shipping:
We do ship to the EU, UK,  Australia, New Zealand, Hong Kong, Japan, Israel, Qatar, Singapore, and South Korea.
Sorry, we do not ship to P.O. boxes or APO/FPO addresses. All Items must be shipped to a physical address.

Return or exchanges

Due to the personalized or digital nature of our products we do not accept returns or exchanges unless printing errors from our providers. We only replace items if they are defective or damaged. In this case, you will have a choice of a refund or a reprint. Please contact us as soon as possible as to how the return should be handled prior to placing the items back in transit to Printolife. To expedite your request, please include your order number, a brief description of the problem, a photo illustrating the issue (it must also be in the original packaging), your preference for a replacement or a refund. We do not accept refunds if you change your mind.
Each item will be inspected for damage upon receipt and then a refund decision will be made at that time. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If an order is not delivered per published timelines and/or returned to Printolife due to an incorrect or insufficient shipping address, the client is not eligible for a refund.
Unfortunately, sale items cannot be refunded.